Onsite Account Manager
Direct Reports:
Onsite Recruitment and Retention Officer
Onsite Recruitment and Retention Officer
Food Industry People Group Vision, Mission & Value Proposition
“To be recognised as a valued support service to high quality customers where we provide a complete solution for managing human capital in the food industries.”
“To provide legitimate and professional end-to-end human capital workforce solutions ensuring all round cost efficiency for our clients and an opportunistic future for our Team.”
“Food Industry People Group provides legitimate and specialist end-to-end workforce solutions to food industries delivering increased productivity and lower employment costs.”
“To be recognised as a valued support service to high quality customers where we provide a complete solution for managing human capital in the food industries.”
“To provide legitimate and professional end-to-end human capital workforce solutions ensuring all round cost efficiency for our clients and an opportunistic future for our Team.”
“Food Industry People Group provides legitimate and specialist end-to-end workforce solutions to food industries delivering increased productivity and lower employment costs.”
Primary Purpose of Position:
- To ensure a safe workplace by ensuring workplace health and safety processors, procedures, and systems are in place and being complied with as per Food Industry People Groups Operational Management System (OMS) guidelines and host client requirements
- To holistically manage the onsite workforce, ensuring that the host client site is adequately manned and all employee and client related matters are addressed and resolved in a timely and appropriate manner
- To build relationships with key stakeholders to fortify operations
- To fulfil the vision, mission and value proposition of Food Industry People Group
- To deliver on KPIS
- To maintain strategic partnerships with clients and work collaboratively to continuously improve service offering
- To effectively grow number of People In Work (PIW) and Total Hours Worked (THW)
- To effectively manage absenteeism and reduce Turn Over percentage whilst increasing Retention
Key Responsibilities:
- Foster and maintain formidable internal and external key relationships
- Maintain a strategic partnership with key stakeholders and work collaboratively to continually improve service offering
- Oversee all areas of onsite operational account management, human resource and employee matters
- Maintain a commitment to performance in order to deliver contracted recruitment services and contractual service level agreements/stipulations
- Leadership of the onsite team using effective communication, coaching, training, development and performance management skills and methods
- Create and maintain en environment of operational excellence and continuous improvement
- Implement protocols to deliver all contractual commitments defined in the client service agreement
- Oversee compliance in all relevant legislation and policy areas for both Food Industry People Group and the host client
- Consistently conduct research and initiate new strategic recruitment channels
- Ensure currency of OMS
- Protect the company brand and reputation by ensuring your behaviour and conduct reflects a professional and corporate image at all times including during travel and onsite
- Provide overarching health and safety leadership whist leading by example
- Meet or exceed critical numbers as defined by the group to deliver net profitability of the account to budge and ensure the site is adequately manned for production
- Ensure weekly KPIs are achieved or exceeded
Core Capabilities
Verbal and Written Communication
· Ability to passionately articulate business vision, mission, values and plan
· Effective communication with all key stakeholders
· Battle rhythms established and measured consistently with onsite personnel
· Open, honest and forthcoming communication style
Analytical Skills
· Ability to identify, understand and prioritise issues
· Proactively work with teams to identify solutions and agree on targeted action
· Monitor and measure effectiveness of outcomes, results, actions and continual improvement initiatives
Client Focus
· Understand client requirements and demonstrate ability to drive action to achieve clear outcomes
Leadership
· Ability to follow and understand the Food Industry People Group mission, vision and value proposition whilst gaining respect from team and client/s
Strategic Thinking
· Ability to think outside the square and identify opportunities to be leveraged
· Ability to foresee and plan for risks and implement mitigation strategies
· Solve and prevent adverse client issues and concerns utilising onsite relationships and maintain ongoing communication with Food Industry People Group Management
Core Capabilities
Verbal and Written Communication
· Ability to passionately articulate business vision, mission, values and plan
· Effective communication with all key stakeholders
· Battle rhythms established and measured consistently with onsite personnel
· Open, honest and forthcoming communication style
Analytical Skills
· Ability to identify, understand and prioritise issues
· Proactively work with teams to identify solutions and agree on targeted action
· Monitor and measure effectiveness of outcomes, results, actions and continual improvement initiatives
Client Focus
· Understand client requirements and demonstrate ability to drive action to achieve clear outcomes
Leadership
· Ability to follow and understand the Food Industry People Group mission, vision and value proposition whilst gaining respect from team and client/s
Strategic Thinking
· Ability to think outside the square and identify opportunities to be leveraged
· Ability to foresee and plan for risks and implement mitigation strategies
· Solve and prevent adverse client issues and concerns utilising onsite relationships and maintain ongoing communication with Food Industry People Group Management
Specialist Capabilities
Experience
· Meat industry experience preferred but not essential
· Exposure to key fundamentals of people management and/or Human Resources
Qualification
· Basic Microsoft Office Suite skills and Computer Literacy
· Certificate in Business or related discipline (Preferred)
Our Values
To embody and uphold our core values:
· Safety – We strive for safety and operational excellence
· Partnership – We provide a legitimate partnership and service
· Respect – We treat people equally, fairly and with respect
· Determined – We complete until we win
· Accountability – We keep our promises and stand up for what is right
· Celebrate – We work hard to play hard and have fun
Verbal and Written Communication
· Ability to passionately articulate business vision, mission, values and plan
· Effective communication with all key stakeholders
· Battle rhythms established and measured consistently with onsite personnel
· Open, honest and forthcoming communication style
Analytical Skills
· Ability to identify, understand and prioritise issues
· Proactively work with teams to identify solutions and agree on targeted action
· Monitor and measure effectiveness of outcomes, results, actions and continual improvement initiatives
Client Focus
· Understand client requirements and demonstrate ability to drive action to achieve clear outcomes
Leadership
· Ability to follow and understand the Food Industry People Group mission, vision and value proposition whilst gaining respect from team and client/s
Strategic Thinking
· Ability to think outside the square and identify opportunities to be leveraged
· Ability to foresee and plan for risks and implement mitigation strategies
· Solve and prevent adverse client issues and concerns utilising onsite relationships and maintain ongoing communication with Food Industry People Group Management
Core Capabilities
Verbal and Written Communication
· Ability to passionately articulate business vision, mission, values and plan
· Effective communication with all key stakeholders
· Battle rhythms established and measured consistently with onsite personnel
· Open, honest and forthcoming communication style
Analytical Skills
· Ability to identify, understand and prioritise issues
· Proactively work with teams to identify solutions and agree on targeted action
· Monitor and measure effectiveness of outcomes, results, actions and continual improvement initiatives
Client Focus
· Understand client requirements and demonstrate ability to drive action to achieve clear outcomes
Leadership
· Ability to follow and understand the Food Industry People Group mission, vision and value proposition whilst gaining respect from team and client/s
Strategic Thinking
· Ability to think outside the square and identify opportunities to be leveraged
· Ability to foresee and plan for risks and implement mitigation strategies
· Solve and prevent adverse client issues and concerns utilising onsite relationships and maintain ongoing communication with Food Industry People Group Management
Specialist Capabilities
Experience
· Meat industry experience preferred but not essential
· Exposure to key fundamentals of people management and/or Human Resources
Qualification
· Basic Microsoft Office Suite skills and Computer Literacy
· Certificate in Business or related discipline (Preferred)
Our Values
To embody and uphold our core values:
· Safety – We strive for safety and operational excellence
· Partnership – We provide a legitimate partnership and service
· Respect – We treat people equally, fairly and with respect
· Determined – We complete until we win
· Accountability – We keep our promises and stand up for what is right
· Celebrate – We work hard to play hard and have fun