Onsite Account Manager (Wundowie)

Location: Other Locations
Job Type: Permanent
Industry: Permanent Recruitment
Reference: 676987
Job Published: 24 days ago
Onsite Account Manager Primary Purpose of Position: 
  • To ensure a safe workplace by ensuring workplace health and safety processes, procedures, and systems are in place and being complied with as per FIP Groups Operational Management System (OMS) guidelines and (host) client requirements 
  • To holistically manage the onsite workforce, ensuring that the host client site is adequately manned, and all employee and client related matters are addressed and resolved in a timely and appropriate manner.
  • Build relationships with key stakeholders to fortify operations 
  • Fulfil the vision, mission, and value proposition of FIP Group and deliver on KPIs.
  • Maintain strategic partnerships with clients and work collaboratively to continuously improve service offering 
  • Effectively grow number of People in Work (PIW) and Total Hours Worked (THW) 
  • Manage absenteeism and reduce Turn Over percentage whilst increasing Retention 
Key Responsibilities: 
  • Maintain a strategic partnership with key stakeholders and work collaboratively to continually improve service offering 
  • Oversee all areas of onsite operational account management, human resource, and employee matters. 
  • Maintain a commitment to performance to deliver contracted recruitment services and contractual service level agreements/stipulations. 
  • Leadership of the onsite team using effective communication, coaching, training, development and performance management skills and methods.
  • Create and maintain environment of operational excellence and continuous improvement and ensure currency of OMS
  • Implement protocols to deliver all contractual commitments defined in the client service agreement 
  • Oversee compliance in all relevant legislation and policy areas for both Food Industry People Group and the host client 
  • Consistently conduct research and initiate new strategic recruitment channels 
  • Protect the company brand and reputation by ensuring your behaviour and conduct always reflects a professional and corporate image including during travel and onsite and provide overarching health and safety leadership whist leading by example. 
  • Meet or exceed critical numbers as defined by the group to deliver net profitability of the account to budge and ensure the site is adequately manned for production. 
  • Understand client requirements and demonstrate ability to drive action to achieve clear outcomes.
  • Ability to identify, understand and prioritise issues.
  • Monitor and measure effectiveness of outcomes, results, actions, and continual improvement initiatives.
  • Solve and prevent adverse client issues and concerns utilising onsite relationships and maintain ongoing communication with FIP Group Management Team
Our Values   People We will achieve our mission with focus of the right people Safety We strive for safety and operational excellence Partnership We take personal ownership for the partnership between our people and our customers Commitment We share mutual trust and respect with our people and customers and never give up Engagement We communicate openly and honestly with our people and customers to provide solutions Quality We provide legitimate and specialist service of the highest quality in the simplest way Happiness We care about ourselves, others and the company. We are resilient, inspirational and more productive.