Operations Manager Primary Purpose of Position: 

• To fulfil FIP Group’s Purpose and Value proposition. 
• To manage all operational requirements of the business across all business units.  
• To deliver client focused outcomes and provide a valued service offering to FIP Group clients across all business units. 
• To Manage all onsite account managers across all FIP Group business units.  
• To develop coach and mentor all managers within FIP Group including Support Office Management and Staff

Key Responsibilities: 
·         Manage FIP Group business daily operations across all business units.
·         Ensure budget targets for FIP Group business units are met.
·         Drive continuous improvement across all FIP Group business units to achieve FIP Group KPI’s.
·         Manage and develop all FIP Group Onsite Account Managers and onsite internal staff recruitment/ performance and overall employment.
·         Ensure compliance with each relevant State Legislation and continual improvement of Operational Management System (OMS).
·         Facilitate Internal Audit process for onsite internal staff teams, helping the Human Resources Manager.
·         Manage internal relationships with FIP Group senior managers to ensure overall operational excellence across all FIP Group business units.
·         Research Statutory obligations that apply to FIP Group and develop policies and procedures to ensure Statutory Compliance.
·         Ensure compliance with the QLD Quality Standards for Principal Employer Organisations.
·         Develop a One Page Strategic KPI Plan for each FIP Group site for each financial year.
·         Maintain records of all Common Law claims.
·         Maintain records of all internal staff files / complaints / Investigations / FWC cases.
·         Ensure that Professional Development is undertaken to attain and/or maintain necessary qualifications to legally and competently implement current duties and responsibilities pertaining to Statutory obligations and Australian and International Standards development.
    

• Identify and relay prospective client targets

Our Values   People We will achieve our mission with focus of the right people Safety We strive for safety and operational excellence Partnership We take personal ownership for the partnership between our people and our customers Commitment We share mutual trust and respect with our people and customers and never give up Engagement We communicate openly and honestly with our people and customers to provide solutions Quality We provide legitimate and specialist service of the highest quality in the simplest way Happiness We care about ourselves, others and the company. We are resilient, inspirational, and more productive.