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Aged Care PALM Scheme Workforce Solution

An engaged, productive and secure workforce

FIP Group is the largest Pacific Australia Labour Mobility (PALM) Scheme provider. We support over 170 employer sites Australia-wide and trade under the Regional Workforce Management (RWM) entity.

The PALM Scheme provides an opportunity for eligible Australian businesses to employ workers from nine Pacific Islands and Timor-Leste, when local labour is unavailable. With FIP Group, your business can recruit Pacific Island workers for up to four years for long-term unskilled, low-skilled or semi-skilled roles.

Pacific and Timorese workers can also build their skillset for when they return home as well as send support their families and communities by sending income home.

Book 1:1 ConsULT

Download our guide to incorporate Pacific Island workers into your workforce.


  • 8,800+

    PALM workers

  • Working with


    Client sites Australia-wide

  • Workers from


    Pacific Islands + Timor Leste

  • 250+


Expertise across industries

Operating for over two decades, our consultants bring a deep understanding of the healthcare sector with proven outcomes, offering credible advice and recommendations. In addition, the team understands the challenges rural and regional businesses encounter in meeting operational needs, earning a reputation for adeptly sourcing staff in remote and challenging locations.

Our recruitment specialists fill critical roles for aged care facilities and their workforce needs, such as:

  • Certificate III Aged Care qualified Care Support personnel

  • Leisure and Lifestyle coordinators

  • Cooks and Meal Prep staff

  • Domestic Assistants

  • Hospitality Services (Laundry, Kitchen and Cleaning Staff)

In addition to aged care, our expertise spans across the food sector, including processing, manufacturing, horticulture, fisheries, farming and agriculture, as well as accommodation, hospitality and tourism.

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Benefits for businesses

  • An engaged, reliable and dedicated workforce

  • High retention rates

  • Streamlined recruitment and onboarding

  • Lower training costs, better staff retention: Our approach minimises the need for frequent sourcing and training, saving you time and money

  • Boosted productivity and output: With a more accessible labour force, we help overcome labour shortages and challenges

  • 24/7 pastoral care

  • High standards in safety and ethics: Our processes are fully ISO certified, ensuring compliance and reliability in an evolving legislative landscape

Benefits for workers

  • Develop skills for their home countries

  • Send income home to support their families and communities

  • Growth and learning experiences: Exposure to new skills and development opportunities while in Australia

  • Qualification opportunities: Long-term workers can complete qualifications such as a certificate in meat processing for better earnings and career advancement

  • Higher income potential: Workers earn more than in their home countries, supporting their families and stimulating their local economies

  • Strong worker protection: Participants have the same rights and protections as Australian workers under the PALM Scheme

End to end support

FIP Group offers extensive support starting in the home country, overseeing the entire recruitment process at every step. This includes recruitment, onboarding, visa and immigration processing, mobilisation and settling in Australia.

Recruitment: FIP Group travels internationally conducting information sessions, physical assessments, interviews and medical tests, ensuring a seamless process.

Immigration and visas: FIP Group manages immigration compliance, handling documentation and visa applications and coordinates with the Labour Sending Unit.

Travel: FIP Group arranges flights to Australia and transportation to host employer, ensuring a smooth and efficient journey.

Worker induction and onboarding: We provide a thorough induction during their first week, including health checks and vaccinations to ensure workers are prepared for their new role and environment as well as to prioritise worker wellbeing.

Accommodation and transport: FIP Group provides safe, comfortable and convenient accommodation and reliable transport for an easy commute to work.

Personal finance and insurance support: We assist workers settling in, offering advice on managing finances and sending money home.

24/7 pastoral care: FIP Group's team provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

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"I love that I can come across someone who might be having a bad day and brighten it.”

– Allyson Life Style Coordinator, McLean Care.

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Worker welfare

Creating a positive experience for PALM workers is our top priority. FIP Group ensures workers are ready for life and work in Australia. We understand the challenges faced by PALM workers who often arrive in Australia unfamiliar with the culture, community and their new roles.

To support their wellbeing, we offer 24/7 pastoral care, addressing spiritual and religious needs as well as housing and community integration through activities like sports. Our on-site managers are knowledgeable about the host employer operations, providing workers with personalised support tailored to their specific roles and situations.

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"I find it very fulfilling that I can enrich the lives of the residents. It's a very friendly work culture and we work as a unified team, it's really rewarding. "

- Nadia, Leisure and lifestyle coordinator

Countries we recruit from

  • Fiji
  • Kiribati
  • Nauru
  • Papua New Guinea
    Papua New Guinea
  • Samoa
  • Solomon Islands
    Solomon Islands
  • Vanuatu
  • Tuvalu
  • Timor-Leste
  • Tonga

Book a consult

FIP Group specialise in at scale recruitment and workforce management as part of PALM Scheme, providing expert guidance through its complexities. Book a 10 minute 1:1 consultation with FIP Group to discover how we can assist with your workforce needs.

Please note: this is not for job seekers, please call 1800 380 833 if you're looking for work.

PALM Scheme FAQs

  • FIP Group supports across all roles within your operations across facilities for example Care Support personnel (Certificate III Aged Care qualified), Leisure and Lifestyle Coordinators, Cooks and Meal Prep staff, Domestic Assistants and hospitality services (e.g. laundry, kitchen and cleaning staff).

  • RWM, as the Approved Employer for the PALM Scheme, employs the workers and assigns them to the host business. RWM oversees the entire recruitment cycle, from recruitment and onboarding to visa processing, mobilisation and payroll management in Australia.

  • Mobilising PALM workers typically takes a minimum of eight weeks after recruitment application approval, provided all documentation is in order. Approved employers work with relevant government Labour Sending Units to select and interview workers.

  • Adjusting to a new country can be challenging, however, FIP Group provides extensive information and support to help workers settle and integrate into their new community. This includes assistance with personal finance, superannuation, banking, taxes, mobile phones, and clothing.

    Additionally, we offer 24/7 pastoral care to foster a positive working environment and encourage community involvement. FIP Group’s onsite managers oversee client accounts and provide daily support, ensuring the welfare of the workers.

  • FIP Group can support aged care and healthcare facilities with long-term workers for up to four years under the PALM Scheme.

  • The Temporary Work (International Relations) visa (subclass 403) allows PALM workers to participate in the PALM Scheme in Australia. As part of the recruitment process, workers submit necessary documents and FIP Group handles the application on their behalf, coordinating with the Labour Sending Unit.

  • Only approved employers can hire under the PALM Scheme. FIP Group’s employing entity, RWM, has been an approved employer since 2018, successfully employing over 8,000 workers across various industries.